Patient Access Supervisor (Weekend Nights) - Emergency Registration

OSU Medical Center • Tulsa, OK

4d

About The Position

The Supervisor, Patient Access oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes. The role monitors registration-related errors and denial trends, and performs daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes. It supports daily Patient Access operations, including workforce and work queue management.

The supervisor trains employees, conducts retraining sessions, reviews staff competencies, implements policy and procedure changes, monitors work to ensure quality and service standards, completes performance appraisals, conducts staff meetings, and implements performance improvement initiatives. The position also provides on-call or backup support for other Patient Access functions as needed, including alternating weekends for ER Registration/Inpatient Admissions, and may back up scheduling, admissions, and ER registration based on operational need.

Requirements

• High school diploma or GED.
• 1–3 years of experience.

Responsibilities

• Oversee the accuracy and performance of registration, admissions, patient estimates, and authorization processes.
• Monitor registration-related errors and denial trends.
• Perform daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes.
• Support daily Patient Access operations, including workforce and work queue management.
• Train employees and conduct retraining sessions.
• Review competencies with staff.
• Implement policy and procedure changes.
• Monitor work to ensure quality and service standards are met.
• Complete performance appraisals and conduct staff meetings.
• Implement performance improvement initiatives.
• Provide on-call or backup support for other Patient Access functions as needed, including alternating weekends for ER Registration/Inpatient Admissions.
• Back up scheduling, admissions, and ER registration based on operational need.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED