Patient Access Specialist-Registration-Emergency Department

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

5d•$20 - $26•Onsite

About The Position

The Patient Access Specialist-Registration role primarily processes patient registrations accurately and efficiently, ensuring all pertinent data is collected at the point of entry. The specialist engages with patients and their representatives, handles sensitive information discreetly, and follows privacy protocols. The role requires managing complex data and high-stress situations under tight deadlines while multitasking across patient interactions, document management, and communication within the department. The specialist collaborates with billing, coding, and other registration staff to improve registration accuracy and resolve discrepancies, supporting operational efficiency and patient satisfaction. Hospital Admitting is the first point of contact for patients. The team helps make each encounter smooth, accurate, and stress-free while adapting to a fast-paced, changing environment that includes insurance verifications, scheduling changes, and unexpected patient needs. Compassionate customer service, teamwork, flexibility, and a positive attitude are central to the department’s approach.

Requirements

Experience with computer applications such as Microsoft Office, EMR systems, and multi-line phone systems.
Successful completion of the data entry standard administered by Cuyuna Regional Medical Center Human Resources staff.
Ability to work independently.
Excellent communication and interpersonal skills.
Customer-service focus and professionalism.
Attention to detail and accurate data-entry skills.
Resilience and adaptability while multitasking.
Discretion when handling sensitive patient information.
Familiarity with medical terminology and systems.
Resourcefulness and strong problem-solving ability.

Nice To Haves

EPIC EMR experience preferred.
High school diploma or GED preferred.
Previous Patient Access experience preferred.

Responsibilities

Process patient registrations accurately and efficiently, collecting pertinent data at the point of entry.
Engage with patients and their representatives while handling sensitive information discreetly and following privacy protocols.
Manage complex data and patient interactions in high-stress situations and under tight deadlines.
Multitask between direct patient interactions, document management, and intra-departmental communication.
Collaborate with billing, coding, and other registration staff to improve registration accuracy and address discrepancies.
Support operational efficiency and patient satisfaction through effective registration and communication.