Registration Specialist - (Patient Access)

WVU Medicine

23h

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The position obtains and enters demographic, billing, and insurance information; supports registration paperwork and payment collection; and schedules and verifies patient services. This position is on an as-needed basis.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, families, or legal guardians; enter information into registration and billing systems and scan insurance cards and photo identification.
Provide patients with information concerning insurance, bill payment, and hospital procedures.
Complete managed-care pre-certification and authorization responsibilities as needed.
Prepare standard consent forms, privacy notices, and other registration paperwork, and obtain required signatures, including electronic consent to treat and financial obligations.
Collect applicable deposits, copayments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and cash drawers as needed, and follow up on accounts indicated by system flags.
Initiate applicable screenings, obtain coverage information, and complete related paperwork as needed.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check order completeness and validate orders against scheduled services.