Patient Access Registration
About The Position
As Patient Access Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Requirements
- High School Diploma/GED
- 1+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
- 1+ years of customer service experience
- 1+ years of experience with insurance policies and procedures
- Ability to work Sunday-Wednesday 8 am – 6:30 pm
Nice To Haves
- Experience submitting authorization requests and / or processing referrals
- Previous experience in collecting patient copays, deductibles, etc.
- Previous working experience with Google products
- Working knowledge of facility pricing structure and cost estimates
- Knowledge of ICD9 (10) and CPT terminology
- Understanding of Medical Terminology
- Bilingual fluency with English & Spanish
Responsibilities
- Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
- Obtain Benefits and Insurance verification
- Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
- Accurate Computer Data Entry
- Scan documents
- Organize and schedule patient services and appointments for referrals
- Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases
- Work with various systems including Patient Registration and Electronic Medical Record
- Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
