Patient Access Registration

UnitedHealth Group • Chandler, AZ

1d • $16 - $29

About The Position

As a Patient Access Representative, you are often the first point of contact for patients and their families. You help create an important first impression through professionalism, expertise, and dedication, while obtaining complete and accurate insurance and demographic information in a timely manner to support quality, compassionate health care services. The position involves communicating with patients and caregivers, registering and preregistering patients, verifying insurance and benefits, collecting point-of-service payments, managing patient information and documents, and coordinating services and appointments. The role offers performance recognition and development opportunities.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a hospital patient registration department, physician office, or other medical setting.
• At least 1 year of customer service experience.
• At least 1 year of experience with insurance policies and procedures.
• Ability to work Thursday, Friday, and Saturday from 6:00 a.m. to 6:30 p.m.

Nice To Haves

• Experience submitting authorization requests and/or processing referrals.
• Previous experience collecting patient copays, deductibles, and similar payments.
• Previous working experience with Google products.
• Working knowledge of facility pricing structures and cost estimates.
• Knowledge of ICD-9/ICD-10 and CPT terminology.
• Understanding of medical terminology.
• Bilingual fluency in English and Spanish.

Responsibilities

• Communicate with patients and/or families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
• Respond to patient and caregiver inquiries in a compassionate and respectful manner.
• Obtain benefits and insurance verification.
• Collect point-of-service payments, including copays, deductibles, and coinsurance.
• Enter data accurately into computer systems.
• Scan documents.
• Organize and schedule patient services and referral appointments.
• Register and preregister patients for emergency, elective, and scheduled cases.
• Work with patient registration and electronic medical record systems.
• Generate, review, and analyze patient data reports, and follow up on issues and inconsistencies.

Benefits

• $2,000 sign-on bonus for external applicants, subject to eligibility restrictions.
• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase program.
• 401(k) contribution, subject to eligibility requirements.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED