Patient Registration I - Patient Access

Kettering Health • Hamilton, OH

4d

About The Position

The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. The position serves as a first point of contact for patients and visitors, providing excellent customer service while maintaining confidentiality and complying with organizational policies. The employee performs other duties as assigned. All responsibilities are carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a healthcare administrative or customer service role.
• Proficiency in computer systems and data entry.
• Strong interpersonal and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy.
• Basic understanding of insurance and healthcare processes.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Customer service orientation.
• Problem-solving and conflict resolution skills.

Nice To Haves

• Associate degree in healthcare administration or a related field.
• Experience with Electronic Health Record (EHR) systems and familiarity with medical terminology.
• Bilingual or multilingual abilities.

Responsibilities

• Accurately register patients and verify insurance.
• Ensure required documentation is completed in accordance with regulatory standards.
• Serve as a first point of contact and provide customer service to patients and visitors.
• Maintain confidentiality and comply with organizational policies and HIPAA regulations.
• Review patient accounts for quality and confirmation and update all aspects of an account.
• Assist patients with Financial Assistance Forms, HCAP Applications, and Medicaid Applications, when applicable.
• Demonstrate knowledge of legally required registration forms, consents, literature, and documents.
• Demonstrate consistent hand hygiene practices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED