Patient Registration I - Patient Access

Kettering Health•Hamilton, OH

About The Position

The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. The position serves as a first point of contact for patients and visitors, providing excellent customer service while maintaining confidentiality and compliance with organizational policies. The role also performs other duties as assigned, with all responsibilities carried out in alignment with Kettering Health’s mission, vision, values, and B Safe program. The position is based in Hamilton, within Patient Access, and is listed as Resource (PRN) with a first-shift schedule. Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Its mission is to live God’s love by promoting and restoring health, and its commitment is to help individuals be their best. Safety is its top priority, supported by an integrated system of healthcare experts committed to exceptional care.

Requirements

High school diploma or GED.
At least 1 year of experience in a healthcare administrative or customer service role.
Proficiency in computer systems and data entry.
Strong interpersonal and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy.
Basic understanding of insurance and healthcare processes.
Ability to maintain confidentiality and comply with HIPAA regulations.
Customer service orientation.
Problem-solving and conflict-resolution skills.

Nice To Haves

Associate degree in healthcare administration or a related field.
Experience with Electronic Health Record (EHR) systems and familiarity with medical terminology.
Bilingual or multilingual abilities.

Responsibilities

Accurately register patients and verify insurance.
Ensure all required documentation is completed in accordance with regulatory standards.
Serve as a first point of contact for patients and visitors and provide excellent customer service.
Maintain confidentiality and comply with organizational policies and HIPAA regulations.
Review patient accounts for quality and confirmation, and update all aspects of a patient account.
Assist patients with completing Financial Assistance Forms, HCAP Applications, and Medicaid Applications, if applicable.
Demonstrate knowledge of compliance or legally required registration forms, consents, literature, and documents.
Demonstrate consistent hand hygiene practices.
Perform other duties as assigned.
Carry out job responsibilities in alignment with Kettering Health’s mission, vision, values, and B Safe program.