Emergency Department Patient Registration
About The Position
The Emergency Department Patient Registration role supports the Owensboro Health account in partnership with Optum. The position is based in the Emergency Department at Owensboro Regional Hospital in Owensboro, Kentucky. The role greets patients, assists with intake, and helps coordinate patient flow in a fast-paced environment. Six weeks of paid, onsite training are provided: two weeks of EMR and one-on-one training, followed by four weeks with a mentor. Training hours align with the employee’s schedule. The position includes confirming eligibility and insurance benefits, collecting and accurately entering demographic and billing information, and possibly scheduling appointments using computerized programs. It also involves explaining patients’ financial responsibilities, payment options, and collection procedures; counseling patients about insurance benefits and possible alternative payment or financial assistance; accepting payments and copays; and communicating with insurance companies, external agencies, patients, physicians, and team members. The role requires weekday shifts from 3 p.m. to 11:30 p.m., every other weekend on Saturday and Sunday from 3 p.m. to 11:30 p.m., and holiday availability.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Ability to work weekdays from 3 p.m. to 11:30 p.m.
- Ability to work every other weekend, Saturday and Sunday from 3 p.m. to 11:30 p.m.
- Ability to work holidays.
- Must be at least 18 years old.
- Ability to multitask in a fast-paced environment and communicate effectively with customers.
Nice To Haves
- At least 1 year of related work experience, including data entry.
- Experience in an emergency department.
- Working knowledge of medical office procedures and medical terminology.
Responsibilities
- Greet patients.
- Coordinate patient flow to reduce wait times.
- Assist patients with intake processes.
- Process walk-in patients and visitors.
- Confirm patient eligibility and verify insurance benefits.
- Obtain and accurately enter required patient demographic and billing information into the computer system in a timely manner.
- May schedule appointment times using computerized scheduling programs.
- Explain financial responsibilities, payment options, and collection procedures to patients or responsible parties.
- Counsel patients regarding insurance benefits and recommend alternative payment sources or financial assistance when appropriate.
- Accept payments and copays.
- Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Benefits
- $1,500 sign-on bonus for eligible external applicants.
- Paid time off accrued starting with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and a comprehensive benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
