Patient Registration Representative - Emergency Department

Henry Ford Health•Clinton Township, MI

About The Position

As a Patient Registration Representative in the Emergency Department, you will be the first point of contact for patients during critical moments and help set the tone for their healthcare experience. You will carry out registration processes and insurance verification while providing attentive, compassionate customer service. The role is dynamic and fast-paced, requiring you to manage multiple priorities while maintaining composure and advocating for patients. Duties include checking in patients face-to-face and through preregistration, verifying insurance eligibility, collecting payments, and updating records. The work directly supports patient satisfaction and departmental operations.

Requirements

High school diploma or GED equivalent.
Strong computer skills and proficiency with Microsoft Office products.
Ability to deliver excellent customer service by telephone, in person, and in writing.
Ability to manage multiple priorities in a fast-paced, interrupt-driven environment.
Willingness to mentor and train colleagues.

Nice To Haves

One year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
EPIC electronic health record (EHR) system experience or training.
Experience with insurance payor systems.
Knowledge of ICD-10 medical terminology.
Experience communicating patient financial responsibility and collecting payments.

Responsibilities

Welcome and register patients with warmth and professionalism, creating a positive first impression during emergency department visits.
Complete patient check-in procedures, both face-to-face and through preregistration, accurately and efficiently.
Verify insurance eligibility and coverage and explain patients’ financial responsibilities.
Collect payments and handle cash transactions with integrity and attention to detail.
Update and maintain accurate patient registration and insurance information in the systems.
Respond promptly to patient and caller inquiries using knowledge and problem-solving skills.
Advocate for patients by ensuring their concerns are addressed and resolved.
Manage a high-volume, interrupt-driven environment, prioritizing effectively while maintaining quality.
Mentor and train colleagues on registration best practices and customer service.
Collaborate with clinical and non-clinical staff to support patient flow and departmental operations.