Patient Registration Representative - Emergency Department

Henry Ford Health • Troy, MI

1d

About The Position

The Patient Registration Representative is the first point of contact for patients and helps create a welcoming, smooth registration experience. The role includes patient registration and preregistration, insurance eligibility verification, accurate payment collection, and updating patient and insurance information in organizational systems. The representative responds to patient and customer inquiries, advocates for patient needs, and collaborates with clinical and non-clinical staff to support efficient operations and timely access to care.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice To Haves

• One year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training or experience and familiarity with insurance payor systems.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in systems.
• Respond to inquiries from callers and customers and advocate for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED