US-Patient Registration Representative - Emergency Department

R1 • Austin, TX

1d • Onsite

About The Position

At R1, the Patient Registration Representative completes accurate patient registration, verifies insurance, supports collection efforts, and provides exceptional customer service in a fast-paced healthcare environment. The role is a frontline healthcare customer service position that directly impacts patient experience, hospital operations, and revenue cycle success. The position is located at Ascension Dell Seton Medical Center - University of Texas. The schedule is full-time: Wednesday 12 PM–6 PM and Thursday–Saturday 6 AM–6 PM.

The representative works in the Emergency Department, interacting with patients during urgent and emotional moments. The work includes moving between systems, phone calls, and in-person interactions while coordinating with clinicians and emergency staff. The position participates in the Emergency Department on-call rotation twice per month and works some holidays based on departmental needs.

R1 describes its culture as collaborative, adaptable, and focused on innovation and improving healthcare experiences. The role offers exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations, with opportunities for growth within R1.

Requirements

• Previous Patient Registration experience is required.
• Strong multitasking and organizational skills.
• Excellent time management abilities.
• Ability to work effectively under pressure and meet deadlines.
• Adaptability and ability to respond quickly to changing priorities.
• Strong attention to detail and problem-solving skills.
• Reliable attendance and punctuality.
• Ability to thrive in a fast-paced, high-volume, high-stress Emergency Department environment while maintaining accuracy, professionalism, and productivity.
• Flexibility to adjust to operational changes with little notice.
• Excellent attendance and dependability.

Nice To Haves

• Bilingual ability.

Responsibilities

• Complete accurate patient registrations and obtain required demographic information.
• Verify patient insurance coverage accurately and efficiently.
• Support collection efforts and ensure patient financial responsibilities are appropriately addressed.
• Manage multiple accounts and priorities while maintaining accuracy.
• Communicate effectively with patients, insurance companies, clinical staff, and internal departments.
• Assist with resolving registration and insurance-related issues and discrepancies.
• Maintain compliance with organizational policies and procedures.
• Participate in the Emergency Department on-call rotation twice per month.
• Work some holidays based on departmental needs.
• Adjust to operational changes with little notice while maintaining attendance and dependability standards.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Professional learning and career development opportunities.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed