US-Patient Registration Representative - Emergency Department

R1 RCM • Austin, TX

3d • $16 - $23

About The Position

R1 is hiring a Patient Registration Representative for Ascension Dell Seton Medical Center - University of Texas. The representative is the first point of contact for patients, helping ensure fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success.

The role involves verifying insurance coverage, supporting collection efforts, addressing patient financial responsibilities, resolving insurance-related issues, and coordinating with patients, insurers, internal departments, and care teams. The position is full-time and scheduled Sunday through Tuesday from 6 AM to 6 PM and Wednesday from 6 AM to 12 PM. It also requires participating in the Emergency Department on-call rotation twice per month and working some holidays based on departmental needs.

The position offers experience in healthcare administration and patient access, exposure to revenue cycle processes and hospital operations, and opportunities for growth within R1. The work is fast-paced and includes using systems, making phone calls, and interacting with patients in person while collaborating with clinicians and emergency staff.

Requirements

• Previous insurance verification experience is required.
• Strong multitasking and organizational skills.
• Excellent time-management skills.
• Ability to work effectively under pressure and meet deadlines.
• Adaptability and ability to respond quickly to changing priorities.
• Strong attention to detail and problem-solving skills.
• Reliable attendance and punctuality.
• Flexibility to adjust to operational changes with little notice.
• Maintain excellent attendance and dependability standards.

Nice To Haves

• Bilingual.

Responsibilities

• Verify patient insurance coverage accurately and efficiently.
• Support collection efforts and ensure patient financial responsibilities are appropriately addressed.
• Manage multiple accounts and priorities while maintaining accuracy.
• Communicate effectively with patients, insurance companies, and internal departments.
• Assist with resolving insurance-related issues and discrepancies.
• Maintain compliance with organizational policies and procedures.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Participate in the Emergency Department on-call rotation twice per month.
• Work some holidays based on departmental needs.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed