Registration Specialist - Emergency Department

Lehigh Valley Health Network•Lehighton, PA

6d•Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling, ensuring information is accurate and patients receive appropriate financial clearance. The role conducts patient interviews by phone and in person to collect demographic, insurance, and clinical information. It is based in an emergency department that serves patients with varying levels of care needs. The specialist explains financial responsibilities and collects out-of-pocket fees. The position requires positive, professional interaction with a diverse customer base, including people seeking emergency care because of accident or illness. It calls for calm, resilience, rapid response, critical thinking, and effective time management in a noisy, high-stress environment with changing volumes and demands. The schedule listed is third shift, 10:30 p.m. to 7:00 a.m., with Week 1 Monday and Friday, Week 2 Saturday and Sunday, and every other holiday.

Requirements

High school diploma or GED.
One year of customer service experience or one year in a healthcare environment such as a hospital or physician office.
Computer and typing proficiency.
Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
Ability to remain calm and resilient in a noisy, high-stress environment.
Ability to react quickly in critical situations using critical thinking skills.
Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use. Patient-care providers may need to kneel, bend, squat, and perform CPR.

Nice To Haves

Associate degree in healthcare or a related field.
Two years of registration or insurance verification experience in a healthcare setting.
Knowledge of medical terminology.
Bilingual Spanish and English.

Responsibilities

Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
Verify that referring providers' orders are complete and match scheduled appointments; obtain a new order before a test or treatment when an order is incomplete or inaccurate.
Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
Obtain signatures, including service-specific consents, to support timely reimbursement.
Determine and collect patient financial liability and create estimates when applicable.
Refer patients to financial resources for assistance with financial counseling as needed.
Review daily schedules, identify potential conflicts affecting department flow, and consult colleagues and providers to resolve them.
Maintain compliance with registration accuracy.
Successfully complete required training within two attempts.