Registration Specialist - Emergency Department

Schuylkill • Lehighton, PA

4d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately in an emergency department that serves patients with varying levels of care needs. Conducts phone and in-person interviews to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about financial responsibilities and collects out-of-pocket fees. The role requires providing a welcoming patient experience while adapting to a noisy, high-stress environment and responding quickly to critical situations.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Successfully complete required training in two attempts or less.
• Ability to adapt positively and professionally to changing volumes and demands, manage time effectively, and prioritize tasks.
• Ability to remain calm and resilient in a noisy, high-stress environment.
• Ability to react quickly in critical situations using critical-thinking skills.

Nice To Haves

• Associate’s degree in health care or a related field.
• 2 years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to gather demographic, insurance, referral or authorization, and other relevant information.
• Engage patients throughout registration to create a welcoming and positive experience, in person or by phone.
• Verify referring providers’ orders are complete and match the scheduled appointment; obtain a new order before testing or treatment if an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED