Supervisor Patient Access Registration

Valleywise Health System • Phoenix, AZ

4d

About The Position

Under the direction of the Senior Manager Patient Access Registration or designee, the Supervisor Patient Access Registration leads assigned ambulatory registration teams and is accountable for staff performance, daily operations, and the patient experience. The role oversees employee concerns, staffing and schedules, onboarding, system access coordination, productivity, work queue performance, reporting, and professional development. The supervisor sets clear expectations, provides timely feedback, and administers discipline in accordance with policy, leading by example through respectful communication, consistent follow-through, and fair accountability. The role collaborates across Patient Access and with clinical partners to optimize workflows, remove access barriers, and achieve department goals.

The annual salary range is $56,160.00–$82,846.40. A high school diploma or GED is required; an associate or bachelor’s degree in business, finance, healthcare administration, or a related field is preferred. At least five years of progressively responsible patient access experience in registration, insurance verification, or related financial services in a hospital or ambulatory setting is required. Supervisory or team leadership experience and experience with ambulatory registration, multiple clinic locations, quality monitoring, and workflow improvement are preferred.

A valid fingerprint clearance card issued by the Arizona Department of Public Safety is required, or the employee must submit a completed affidavit at hire, complete a fingerprint clearance card application within seven days of hire, and present the actual card within 90 days of applying. HFMA Certified Revenue Cycle Representative (CRCR), NAHAM Certified Healthcare Access Associate (CHAA), or Certified Healthcare Access Manager (CHAM) certification is preferred.

Requirements

• High school diploma or GED certificate.
• At least five years of progressively responsible patient access experience in registration, insurance verification, or related financial services in a hospital or ambulatory setting.
• Valid Arizona Department of Public Safety fingerprint clearance card, or submission of a completed affidavit at hire; complete a card application within seven days of hire and present the card within 90 days of applying.
• Thorough working knowledge of patient registration, insurance verification, payer requirements, benefits, and coordination of benefits, including AHCCCS and other coverage programs.
• Understanding of financial assistance referral pathways and departmental responsibilities for financial clearance, referrals, and authorizations.
• Accurate data entry skills and ability to use electronic health records, eligibility tools, Microsoft Office applications, and timekeeping systems.
• Basic math skills and understanding of point-of-service collections, cash handling, and reconciliation.
• Ability to prepare, maintain, and interpret operational reports; audit registration records; monitor work queue aging and staff productivity; identify trends; and evaluate corrective actions.
• Ability to lead staff across assigned locations, make supervisory decisions, manage schedules and coverage, address employee concerns, and hold staff accountable fairly and consistently.
• Ability to build trust, provide direct and constructive feedback, administer coaching and discipline, and support staff professional development.
• Effective written and verbal communication, patient service recovery, conflict resolution, and collaboration skills.
• Ability to evaluate and optimize workflows, lead implementation of changes, and reinforce organizational policies and performance expectations.
• Sound judgment, initiative, and ability to resolve problems and escalate concerns appropriately.
• Professionalism, respect, confidentiality, and commitment to a positive patient and employee experience.
• Strong organizational, analytical, and problem-solving skills, including ability to manage competing priorities.
• Ability to read, write, and speak effectively in English.

Nice To Haves

• Associate or bachelor’s degree in business, finance, healthcare administration, or a related field.
• Supervisory or team leadership experience.
• Experience with ambulatory registration, multiple clinic locations, quality monitoring, and workflow improvement.
• HFMA Certified Revenue Cycle Representative (CRCR), NAHAM Certified Healthcare Access Associate (CHAA), or Certified Healthcare Access Manager (CHAM) certification.
• Epic experience.
• Bilingual English and Spanish.

Responsibilities

• Lead assigned ambulatory registration teams and oversee staff performance, daily operations, and the patient experience.
• Manage employee concerns, staffing, schedules, coverage, onboarding, and system access coordination.
• Monitor productivity, work queue performance, operational reporting, and registration quality.
• Set expectations, provide timely and constructive feedback, coach staff, administer discipline in accordance with policy, and support professional development.
• Prepare, maintain, and interpret operational reports; audit registration records; monitor work queue aging and staff productivity; identify trends; and evaluate corrective actions.
• Collaborate with Patient Access teams and clinical and administrative partners to optimize workflows, implement changes, remove access barriers, and meet department goals.
• Support patient service recovery, conflict resolution, and a positive patient and employee experience.
• Make supervisory decisions, manage competing priorities, resolve problems, and escalate concerns appropriately.
• Reinforce organizational policies and performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED