Patient Access Tech - Patient Registration

Great Plains Health•North Platte, NE

About The Position

The Patient Access Tech interviews patients to collect required registration data and enters patient information into the Hospital Information System. The role obtains required signatures for hospital consents, HIPAA documents, and Medicare documents; answers telephone calls; updates computer records; and directs patients as appropriate. The position maintains a thorough understanding of the Registration modules in the Hospital Information System and the Document Imaging System to pre-register and register patients, and to correct or update databases to reflect changes in patient status, patient transfers, newborn admissions, and discharges. After six months of employment, the role must maintain an accuracy rate of at least 99%. The Patient Access Tech also interprets insurance information, checks insurance eligibility through websites, completes patient financial screenings, processes patient payments, and explains financial responsibility and payment options. The role may work in all registration areas as needed. The work is performed in a shared office setting with exposure to noise and frequent use of a computer, telephone, copier, and scanner. Physical demands include constant sitting and computer use; frequent standing, walking, and overhead reaching; and occasional lifting and carrying of specified weights.

Requirements

Must be at least 17 years old.
Must be currently enrolled in high school or an equivalent educational program.

Responsibilities

Interview patients to collect required registration data and enter patient information into the Hospital Information System.
Obtain required signatures for hospital consents, HIPAA documents, and Medicare documents.
Answer the telephone, update computer records, and direct patients as appropriate.
Pre-register and register patients using the Registration modules in the Hospital Information System and the Document Imaging System.
Correct or update databases to reflect changes in patient status, patient transfers, newborn admissions, and discharges.
Maintain an accuracy rate of at least 99% after six months of employment.
Interpret insurance information and insurance cards.
Use software applications, including the chart repository and order repository, to carry out duties.
Manage downtime procedures and re-initiation of the Hospital Information System and Document Imaging System.
Check patient insurance eligibility through websites.
Complete patient financial screenings to facilitate patient needs and financial reimbursement.
Work in all registration areas as needed.
Process patient payments and explain financial responsibility, good faith estimates, payment plans, and post-service payment posting.