Patient Access - Registration (PAS)

Cuyuna Regional Medical Center•Crosby, MN

About The Position

The Patient Access Specialist-Registration processes patient registrations accurately and efficiently, ensuring pertinent information is collected at the point of entry. The role involves frequent interaction with patients and their representatives, careful handling of sensitive information, and compliance with privacy protocols. The specialist manages complex data and high-stress situations under tight deadlines while collaborating with billing, coding, and registration staff to improve accuracy and resolve discrepancies. Daily work includes direct patient interactions, document management, and communication within the department to support operational efficiency and patient satisfaction. The position is part of Hospital Admitting, which serves as patients’ first point of contact and works to make each encounter smooth, accurate, and supportive. The team adapts to changing conditions, including insurance verifications, scheduling changes, and unexpected patient needs, while providing compassionate customer service.

Requirements

Experience with computer applications such as Microsoft Office and EMR systems; EPIC is preferred.
Experience with a multi-line phone system.
Successful completion of the data entry standard administered by Cuyuna Regional Medical Center Human Resources staff.
Ability to work independently.
Strong communication and interpersonal skills.
Customer-service focus and professionalism.
Attention to detail and accurate data-entry skills.
Resilience, adaptability, and ability to multitask.
Discretion when handling sensitive patient information.
Familiarity with medical terminology and systems.
Resourcefulness and strong problem-solving ability.

Nice To Haves

High school diploma or GED.
Previous Patient Access experience.
Experience with EPIC.

Responsibilities

Process patient registrations accurately and efficiently.
Collect pertinent patient data at the point of entry.
Interact with patients and their representatives while handling sensitive information discreetly and following privacy protocols.
Manage complex data and high-stress situations under tight deadlines.
Collaborate with billing, coding, and registration staff to improve registration accuracy and address discrepancies.
Perform direct patient interactions, document management, and intra-departmental communication to support operational efficiency and patient satisfaction.
Provide compassionate customer service while responding to insurance verifications, scheduling changes, and unexpected patient needs.