Patient Access - Registration (PAS)

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

2d•$20 - $26•Onsite

About The Position

The Patient Access Specialist-Registration role processes patient registrations accurately and efficiently, ensuring pertinent information is collected at the point of entry. The position involves frequent interaction with patients and their representatives, handling sensitive information discreetly, and following privacy protocols. The specialist manages complex data and high-stress situations under tight deadlines, and works with billing, coding, and registration colleagues to improve accuracy and resolve discrepancies. Daily work includes direct patient interactions, document management, and communication within the department to support operational efficiency and patient satisfaction. Hospital Admitting is the first point of contact for patients and helps make each encounter smooth, accurate, and stress-free. The team adapts to a fast-paced, changing environment that includes insurance verifications, scheduling changes, and unexpected patient needs while providing compassionate customer service. Teamwork, flexibility, a positive attitude, and a supportive coworker environment are emphasized.

Requirements

Experience with computer applications such as Microsoft Office, EMR systems, and multi-line phone systems.
Successful completion of the data entry standard administered by Cuyuna Regional Medical Center Human Resources staff.
Ability to work independently.
Strong communication and interpersonal skills.
Customer-service focus and professionalism.
Attention to detail and accurate data-entry skills.
Resilience and adaptability while multitasking.
Discretion when handling sensitive patient information.
Resourcefulness and strong problem-solving ability.

Nice To Haves

Familiarity with medical terminology and systems.
EPIC experience preferred.
High school diploma or GED.
Previous Patient Access experience.

Responsibilities

Process patient registrations accurately and efficiently.
Collect pertinent patient information at the point of entry.
Interact with patients and their representatives while handling sensitive information discreetly and following privacy protocols.
Manage complex data and high-stress situations under tight deadlines.
Collaborate with billing, coding, and registration staff to improve registration accuracy and address discrepancies.
Manage documents and communicate within the department to support operational efficiency and patient satisfaction.
Provide compassionate customer service while adapting to insurance verifications, scheduling changes, and unexpected patient needs.