Patient Registration I - Patient Access

Kettering Health•Franklin, OH

2d•Onsite

About The Position

The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. The position serves as a first point of contact, providing excellent customer service to patients and visitors while maintaining confidentiality and compliance with organizational policies. All responsibilities are carried out in alignment with Kettering Health’s mission, vision, values, and B Safe program. Other duties may be assigned.

Requirements

High school diploma or GED.
At least 1 year of experience in a healthcare administrative or customer service role.
Proficiency in computer systems and data entry.
Strong interpersonal and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy.
Basic understanding of insurance and healthcare processes.
Ability to maintain confidentiality and comply with HIPAA regulations.
Customer service orientation.
Problem-solving and conflict-resolution skills.

Nice To Haves

Associate degree in healthcare administration or a related field.
Experience with Electronic Health Record (EHR) systems and familiarity with medical terminology.
Bilingual or multilingual abilities.

Responsibilities

Collect and enter patient demographic, insurance, and contact information accurately into the Electronic Health Record (EHR) system.
Verify patient identity and insurance eligibility, ensuring data integrity and preventing duplicate records.
Obtain and document required consents, authorizations, and signatures for treatment and billing.
Explain financial responsibilities, co-pays, deductibles, and payment options to patients; collect payments as applicable.
Greet patients and visitors, answer questions, and provide directions or assistance within the facility.
Schedule, reschedule, or cancel appointments based on provider availability and patient needs.
Maintain patient confidentiality and comply with HIPAA, OSHA, and organizational policies and procedures.
Collaborate with clinical and administrative staff to support efficient patient flow and resolve registration-related issues.
Monitor and address incomplete or inaccurate registration information, following up with patients or payers as needed.
Participate in required training and continuous learning to remain current with healthcare regulations and technology updates.
Review patient accounts for quality and confirmation and update all aspects of a patient account.
Assist patients with Financial Assistance Forms, HCAP applications, and Medicaid applications when applicable.
Demonstrate knowledge of compliance or legally required registration forms, consents, literature, and documents.
Demonstrate consistent hand hygiene practices.
Perform other duties as assigned.