Patient Registration I - Patient Access

Kettering Health • Huber Heights, OH

2d

About The Position

The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. This position serves as a first point of contact, providing excellent customer service to patients and visitors while maintaining confidentiality and compliance with organizational policies. The role also performs other duties as assigned. All responsibilities are carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a healthcare administrative or customer service role.
• Proficiency in computer systems and data entry.
• Strong interpersonal and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy.
• Basic understanding of insurance and healthcare processes.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Customer service orientation.
• Problem-solving and conflict resolution skills.

Nice To Haves

• Associate degree in healthcare administration or a related field.
• Experience with Electronic Health Record (EHR) systems.
• Familiarity with medical terminology.
• Bilingual or multilingual abilities.

Responsibilities

• Accurately register patients and verify insurance.
• Ensure all required documentation is completed in accordance with regulatory standards.
• Provide customer service to patients and visitors as a first point of contact.
• Maintain confidentiality and comply with organizational policies.
• Review accounts for quality and confirmation, and update all aspects of patient accounts.
• Assist patients with Financial Assistance Forms, HCAP Applications, and Medicaid Applications, if applicable.
• Demonstrate knowledge of compliance- or legally required registration forms, consents, literature, and documents.
• Maintain consistent hand hygiene practices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED