Access Representative - Patient Registration - Nights

Memorial Hospital at Gulfport•Gulfport, MS

14h

About The Position

The Access Representative secures valid information to establish financial and medical records and supports patients’ access to hospital services. The role verifies insurance benefits, obtains precertifications, secures deposits, and establishes payments or referrals to appropriate payment sources. It also supports patients and insurance companies and coordinates daily operations for an assigned area or patient population. The position communicates patient and family needs to appropriate healthcare providers, screens patients for financial assistance and other government-funded programs, and participates as a Care Team member to support business goals, clinical and quality outcomes, and customer satisfaction. The representative maintains accurate records and documentation, handles communications and patient arrivals, supports scheduling and diagnostic preparation, assists with statistical reporting, and helps maintain clean, functional work areas. Regular and timely attendance is required, and duties must comply with laws and regulations governing healthcare organizations. Other related duties and assigned projects may be performed as needed.

Requirements

High school diploma or GED equivalent.
One year of previous clerical experience, preferably in a healthcare setting involving admissions and/or billing, with an emphasis on customer service.

Nice To Haves

Previous hospital admissions experience.

Responsibilities

Coordinate effective day-to-day operations for an assigned area or designated patient population.
Communicate patient and family healthcare needs to appropriate healthcare providers.
Screen patients for referral to the Financial Assistance Program and other government-funded agencies, including reviewing requirements, proof of income, and documentation.
Participate as a member of the Care Team to support business goals, clinical and quality outcomes, and customer satisfaction.
Answer phone and intercom systems appropriately and deliver messages promptly and accurately.
Orient patients and families to the unit or room, visiting hours, and policies.
Obtain and verify precertifications for patients whose payors require them.
Maintain and balance the cash drawer.
Process consults and STAT orders accurately and promptly.
Communicate with healthcare providers and other departments to meet patient and unit needs, and follow up as needed.
Provide accurate diagnostic preparation information when scheduling patients.
Inform appropriate staff when scheduled patients arrive.
Assist with distributing and updating required records of distributed radiology reports.
Initiate and maintain the integrity of requests, patient jackets, and film release documents.
Assist with collecting and reporting statistical data.
Provide assistance to team members as requested or needed.
Participate on committees or councils as requested or required.
Communicate operational issues clearly and effectively within and outside the team, as appropriate.
Safeguard confidential information.
Keep work areas clean and report equipment malfunctions to a supervisor.
Maintain regular and timely attendance and perform duties in compliance with applicable healthcare laws and regulations.
Contribute to daily division or department operations by performing other roles as needed.
Complete special duties and projects as assigned.
Perform other related duties as assigned or requested.