Access Representative - Patient Registration - Nights - FT

Memorial Hospital at Gulfport•Gulfport, MS

About The Position

The Access Representative secures valid information to establish financial and medical records. The role verifies insurance benefits, performs precertification, secures deposits, and establishes payments or referrals to payment sources. It supports clients accessing hospital services and liaises with insurance companies. The position coordinates day-to-day operations for an assigned area or patient population and communicates patient and family needs to appropriate healthcare providers. It participates as a member of the Care Team to support business goals, clinical and quality outcomes, and customer satisfaction. Duties also include patient registration support, handling communications, maintaining records and cash, assisting with radiology and statistical processes, screening patients for financial assistance, safeguarding confidential information, and completing other duties or projects as assigned.

Requirements

High school diploma or GED equivalent.
One year of previous clerical experience, preferably in a healthcare setting involving admissions and/or billing, with an emphasis on customer service.

Nice To Haves

Previous hospital admissions experience.

Responsibilities

Coordinate effective day-to-day operations of an assigned area or designated patient population.
Communicate patient and family healthcare needs to appropriate healthcare providers.
Screen patients for referral to the Financial Assistance Program and other government-funded agencies.
Participate as a member of the Care Team to achieve business goals, clinical and quality outcomes, and customer satisfaction.
Answer phone and intercom systems properly and deliver messages promptly and accurately.
Orient patients and families to the unit or room, visiting hours, and policies.
Obtain and verify precertifications for patients with payor requirements.
Maintain and balance the cash drawer.
Process consults and stat orders accurately and promptly.
Communicate with healthcare providers and other departments to meet patient and unit needs, and follow up as needed.
Provide diagnostic preparation information accurately when scheduling patients.
Notify appropriate staff when a scheduled patient arrives.
Assist with distributing radiology reports and updating the required distribution record.
Initiate and maintain the integrity of requests, patient jackets, and film release documents.
Assist in collecting and reporting statistical data.
Screen patients for complaints related to incomplete requirements and for inappropriate proof of income or documentation submitted to the Financial Assistance Committee.
Assist team members as requested or needed and participate on committees or councils as requested or required.
Communicate operational issues clearly and effectively within and outside the team, as appropriate.
Safeguard confidential information.
Keep work areas clean and report equipment malfunctions to a supervisor.
Maintain regular and timely attendance and perform duties in compliance with laws and regulations governing healthcare organizations.
Contribute to daily division or department operations by performing other roles as needed, and complete special duties or projects as assigned.