Patient Access Representative FT

GIBSON AREA HOSPITAL•Gibson City, IL

1d•$20 - $28•Onsite

About The Position

The Patient Access Representative works under supervision in a standardized area while exercising initiative and judgment and making frequent independent decisions. The position involves registering patients, gathering and updating demographic and insurance information, obtaining treatment and insurance forms and consents, and helping patients understand their benefits, rights, and advance directive statements. The representative may help patients reach the appropriate department and ensure registration materials are accurately completed and delivered to the proper unit. Additional work includes checking benefits and pre-certification for outpatient services, answering the switchboard as needed, collecting directed point-of-service payments, and working across Patient Access areas to help meet staffing needs. The role is based at Gibson Area Hospital in Gibson City, Illinois. Work is normally scheduled Monday through Friday, but schedules vary and may change; the department operates 24/7/365, and flexibility to work weekends, holidays, or overnight when needed is required. The work takes place in an office with interruptions and involves regular communication, keyboard use, accuracy checks, and limited physical lifting and movement demands.

Requirements

Good communication skills.
Excellent customer service skills.
Experience with keyboarding, a calculator, and other office equipment commonly found in an office environment.
Ability to communicate effectively by telephone while entering information into a computer.
Ability to interview customers, gather information, and exchange information with other departments and others on a daily basis.
Ability to check work for accuracy on a daily basis.
Ability to lift 10 pounds from floor to waist, waist to shoulder, and shoulder to overhead; carry 10 pounds for 15 feet; and push and pull 10 pounds of force for 15 feet.
Flexibility to work weekends, holidays, or overnight when needed.

Nice To Haves

Insurance background.

Responsibilities

Register patients accurately and obtain new or updated demographic and insurance information with each registration.
Obtain necessary information and consent for treatment and insurance forms.
Help patients understand their benefits, patient rights, and advance directive statements.
Assist patients or arrange for them to reach the proper department.
Accurately complete face sheets, labels, and armbands and ensure they are taken to the proper unit.
Check benefits for patients receiving outpatient services and verify pre-certification when needed.
Answer the switchboard as needed.
Collect point-of-service co-pay, co-insurance, and deductible amounts as directed by pre-registration and benefits staff.
Perform other duties as assigned within the Patient Access Department.
Remain flexible and work within each area of the Patient Access Department to help meet staffing needs.