Patient Access Representative - FT

Sanford Health•Eau Claire, WI

23h•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting, along with other assigned duties. The role greets patients, verifies demographic information, completes registration paperwork, creates electronic files, and provides, scans, and routes forms. PARs explain required paperwork and obtain signatures, establish or assist with financial arrangements according to policy, and collect copayments, prepayments, and account-balance payments. They may also resolve registration work-queue issues, denied insurance claims, and database maintenance needs. Scheduling duties may include arranging appointments and procedures, obtaining and coordinating referrals, conducting pre-authorization, arranging interpreter services, checking patients in and out, and offering enrollment in additional resources. The PAR collaborates with nursing teams and providers to coordinate appointments and may maintain provider schedules, resolve work-queue issues, and manage recall lists and waitlists. Depending on the setting, additional work can include chart preparation, financial assistance coordination, visit tracking, account information management, reports, assessments, Telemed appointments, charge entry and verification, appointment reminders, hospital admissions, and administrative tasks such as copying, faxing, and ordering supplies. The PAR may operate a multi-line telephone or serve as a switchboard operator, including paging providers and calling codes. In all settings, the role mentors new Patient Access Representatives and other staff, maintains confidentiality, and promotes professionalism, respect, and cooperation. The representative works both independently and as part of a team, frequently taking direction from the nursing team, and provides empathetic customer service using medical terminology and professional written communication. This is a full-time, day-shift position scheduled for 32 hours per week. The stated schedule is Monday through Wednesday, 9:30 a.m.–4:30 p.m.; Thursday, 10:00 a.m.–5:00 p.m.; and Friday, 10:00 a.m.–4:30 p.m.

Requirements

One year of work experience; medical office experience is preferred.
Customer service skills are essential.
Medical terminology knowledge is helpful.
High school diploma or equivalent is preferred; post-secondary education is helpful.
BLS may be required for certain locations or settings.
Ability to work independently and as part of a team, maintain confidentiality, and communicate professionally in writing.

Nice To Haves

Medical office setting experience.
Six months of customer service experience is desired.
Post-secondary education.
Medical terminology knowledge.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them.
Complete related paperwork; create electronic files; provide, scan, and route forms and documents.
Educate patients about paperwork and obtain required signatures.
Establish financial responsibility or assist with financial arrangements in accordance with policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Address registration work-queue issues, denied insurance claims, and registration database maintenance, as applicable.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorization; arrange interpreter services; and check patients in and out.
Offer enrollment in additional resources and collaborate with nursing teams and providers to coordinate appointments.
Coordinate provider schedules and manage work-queue issues, recall lists, and waitlists, as applicable.
Operate multi-line telephones and, depending on location, serve as a switchboard operator, call codes, and page providers.
Perform setting-specific duties such as chart preparation, financial assistance coordination, visit tracking, account information management, reports, assessments, Telemed coordination, schedule maintenance, charge entry and verification, appointment reminders, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, mutual respect, cooperation, teamwork, independence, and empathetic customer service.