Patient Access Supervisor

Conifer Health Solutions•Keene, NH

About The Position

The Patient Access Supervisor provides guidance, mentoring, and training to new and existing Patient Access staff, supports daily work and account handling, and assists with escalated issues. The role contributes to short- and long-range planning across registration process areas, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics. It maintains positive customer service, helps staff resolve issues, enforces departmental policies and work rules, and assists with developing and implementing policies consistent with hospital and corporate guidelines. The supervisor monitors daily activity and prepares performance and metric reports, including financial clearance reports, and may complete assigned special projects and reporting. The position also performs Patient Access functions as needed and works as part of the management team to help meet operational goals. Supervisory duties include interviewing, hiring, training, assigning and directing work, appraising performance, recognizing and disciplining employees, and addressing complaints and problems. Direct reports are Rep, PA I-IV. The role requires a high school diploma or equivalent; a college degree is preferred, particularly a two- or four-year degree in Business, Accounting, Medical Administration, or a related area. At least four years of experience in a medical facility, health insurance, or a related area is required. Five or more years of Patient Access experience and two or more years in a supervisory or lead role are preferred. The position requires excellent interpersonal and organizational skills, demonstrated leadership, thorough knowledge of healthcare information systems, understanding of Revenue Cycle Management and regulatory agencies, and effective oral and written communication. The employee must be able to work in a sitting position and in a hospital work environment. Availability to work hours and days as needed based on departmental or system demands is required, as is being on call as needed. As applicable and permitted by law, candidates must provide confirmation of required vaccinations and screenings before starting employment.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a medical facility, health insurance, or related area.
Excellent interpersonal and organizational skills.
Demonstrated leadership abilities.
Thorough knowledge of computer systems in a Health Care Information System.
Clear understanding of Revenue Cycle Management and regulatory agencies.
Ability to receive and express detailed information through oral and written communications.
Ability to work in a sitting position.
Availability to work hours and days as needed based on departmental or system demands; on-call availability as needed.
As applicable and permitted by law, obtain and provide confirmation of required vaccinations and screenings before employment starts.

Nice To Haves

College degree preferred; a two- or four-year degree in Business, Accounting, Medical Administration, or a related area is preferred.
Five or more years of Patient Access experience preferred.
Two or more years in a supervisory or lead role preferred.

Responsibilities

Provide daily support, mentoring, and training to new and existing Patient Access staff.
Assist with managing escalated issues.
Assist in preparing short- and long-range planning recommendations for registration process areas, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics.
Maintain positive customer service and assist staff in resolving issues.
Enforce departmental policies, practices, procedures, and work rules in accordance with department and hospital policies; assist in developing and implementing policies under hospital and corporate guidelines.
Monitor daily activity and complete performance and metric reports, including financial clearance reports; perform assigned special projects and reporting.
Perform Patient Access functions as needed.
Work as part of the management team to help ensure the group meets operational goals.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Be available to work hours and days as needed based on departmental or system demands and be on call as needed.