Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Miami, FL

2d • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to support safe, effective, appropriate, and fiscally responsible work. The supervisor resolves issues in their area, maintains working knowledge of its functions, and partners with the Patient Access Manager to coach staff and support strong performance. The role oversees staff orientation and training and performs revenue cycle work to support compliance and excellent customer service. It also assists the Patient Access Manager with day-to-day operations.

This is an on-site position at Nicklaus Children's Hospital in Miami, Florida. The supervisor coordinates registration and pre-registration operations, monitors department performance, manages staff schedules and upfront collection processes, and supports staff development and process improvement. The role includes an on-call rotation that may involve days, nights, and weekends, with possible hands-on coverage for call-offs, staffing issues, or unexpected volumes.

The position pays $47,400–$59,250 per year, based on experience. The posting offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities.

Requirements

• High school diploma or GED.
• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.
• Ability to work on-site at Nicklaus Children's Hospital in Miami, Florida.
• Ability to participate in on-call coverage, including days, nights, and weekends as necessary.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• Two to three years of supervisory experience in a healthcare or business field.

Responsibilities

• Coordinate registration duties with direct and indirect reporting employees and ensure registration and pre-registration duties are completed daily.
• Train staff and monitor and communicate daily productivity.
• Provide and review reports tracking department performance, including point of service, wait times, overtime, and productivity, on requested reporting schedules.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor upfront collections and assign goals; provide coaching and corrective action as appropriate.
• Participate in an on-call rotation, including days, nights, and weekends as necessary; provide staff with administrative and educational guidance by telephone and, when necessary, cover call-offs, staffing issues, or unexpected volumes.
• Assist in developing department processes and procedures.
• Conduct staff training, education, development, audits, and ongoing coaching.
• Serve as a resource for staff and ancillary departments.
• Promote excellent customer service for internal and external customers and hold self and others accountable for service-oriented behaviors.
• Manage assigned projects, including implementation, tracking, and process changes.
• Report routinely to Patient Access Leadership for monitoring and participate in facility activities as assigned.
• Gather statistical information for the assigned area.
• Work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between clinical teams and Ensemble.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED