Supervisor, Patient Access & Pre-Access

Ensemble Health Partners • Work at Home - Ohio - Other, OH

7d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The role handles problems related to the assigned area, maintains working knowledge of its functions, and partners with the Patient Access Manager to develop and coach staff. The Supervisor conducts and oversees orientation and training for Patient Access staff, performs revenue cycle work needed for compliance and excellent customer service, and assists the Patient Access Manager with daily operations.

The Supervisor coordinates registration and preregistration duties; monitors productivity and department metrics; schedules staff; tracks and coaches upfront collections; develops processes and procedures; conducts audits and training; manages assigned projects; and supports facility activities and meetings. The role includes an on-call rotation covering days, nights, and weekends as needed. On call, the Supervisor may guide staff by phone or fill in for call-offs, staffing issues, or unexpected volumes.

Requirements

• 1 to 3 years of job experience.
• Required certifications: Certified Healthcare Access Management (CHAM) and Certified Revenue Cycle Representative (CRCR).
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• 2–3 years of supervisory experience in healthcare or a business field.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and preregistration work is completed daily.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Provide and review reports tracking department metrics, including point of service, wait times, overtime, and productivity, at intervals or upon request.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation that may include days, nights, and weekends; provide staff guidance by telephone and fill in when necessary for call-offs, staffing issues, or unexpected volumes.
• Assist in developing department processes and procedures; conduct staff training, education, and development; audit performance and provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and routinely report to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between clinical teams and the Ensemble team.
• Assist the Patient Access Manager with day-to-day operations and staff development.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid certifications and professional certification relevant to the associate's field.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed