Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Westwood, NJ

6d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor resolves issues within the assigned area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. The role oversees staff orientation and training and performs revenue cycle tasks that support compliance and excellent customer service. It also assists the Patient Access Manager with daily operations.

The Supervisor coordinates registration and preregistration activities, monitors productivity and departmental performance, and supports staffing and scheduling. The position includes an on-call rotation covering days, nights, and weekends as necessary. During on-call duties, the Supervisor may provide guidance by telephone and may fill in for call-offs, staffing issues, or unexpected volumes. The role also supports process development, staff education, audits, projects, facility activities, evaluations, and communication with clinical teams and clients.

The position requires demonstrated advanced use of AI, including managing teams using AI and exploring, experimenting with, and applying AI to improve processes and technology. The salary range is $47,400 to $70,000 annually; final compensation is based on experience.

Requirements

• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.
• One to three years of job experience.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technological improvements.

Nice To Haves

• Associate degree or bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and preregistration work is completed daily.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Provide and review reports tracking department metrics, including point-of-service collections, wait times, overtime, and productivity.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor upfront collection processes, assign goals, and provide coaching and corrective action as appropriate.
• Participate in an on-call rotation covering days, nights, and weekends as necessary; provide staff guidance by telephone and fill in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist with developing department processes and procedures, and conduct staff training, education, and development.
• Conduct audits and provide ongoing coaching and education as necessary.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities as assigned, gather statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time-and-attendance system.
• Attend facility meetings as required or needed to support process alignment and effective communication between clinical teams and the Ensemble team.
• Use AI and manage teams using AI to support process and technological improvements through exploration, experimentation, and application.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed