Supervisor, Patient Access
About The Position
The Supervisor, Patient Access leads daily Patient Access operations at Saint Mary Medical Center in Long Beach, California. The role supports efficient workflows, regulatory compliance, operational and financial performance, and an excellent patient and customer experience. The supervisor provides direct leadership for approximately 30–35 full-time, part-time, and per-diem hourly employees in a unionized environment. Candidates must be within commuting distance and able to work on-site. The position manages staff performance, scheduling, coaching, development, and operational priorities, and supports operational and financial goals through staff leadership and workflow management. It also drives training, quality improvement, and process optimization, uses Patient Access systems and reporting resources to monitor department performance, and partners with internal stakeholders, clinical teams, and operational partners. The salary range is $60,200–$107,400 annually based on full-time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase program, and a 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- At least 4 years of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or another revenue cycle role.
- At least 2 years of customer service experience.
- At least 1 year of supervisor and/or management experience.
- Ability to work on-site at Saint Mary Medical Center in Long Beach, California, and be within commuting distance.
Nice To Haves
- Customer service experience in a healthcare environment.
- Experience supervising or working with employees in a unionized environment.
- Experience with MS4, Cerner, MedeAnalytics, and/or TeleTracking.
- Experience using Microsoft applications, including Excel, Word, and PowerPoint.
- Experience using Google Sheets.
- Experience using healthcare operational reporting, analytics, or enterprise reporting tools.
Responsibilities
- Lead daily Patient Access operations to promote efficient workflow, regulatory compliance, accuracy, productivity, and excellent customer service.
- Provide day-to-day supervision and management for approximately 30–35 hourly employees in a unionized environment.
- Manage staff performance, scheduling, coaching, development, and operational priorities.
- Support operational and financial goals through effective staff leadership and workflow management.
- Drive training, quality improvement, and process-optimization initiatives to improve productivity, accuracy, and the patient experience.
- Use Patient Access systems and reporting resources to monitor and support department operations and performance.
- Partner with internal stakeholders, clinical teams, and operational partners to support effective Patient Access services.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase program
- 401(k) contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
