Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Bristol, TN

7d

About The Position

The Patient Access and Pre-Access Supervisor oversees daily patient access and pre-access operations, ensuring efficient workflows, staff performance, and progress toward revenue cycle goals. The supervisor manages scheduling, monitors key performance indicators, ensures compliance with regulatory and organizational standards, and partners with clients to optimize front-end processes. The role includes coaching staff, resolving complex patient and operational issues, overseeing onboarding and training, and advancing initiatives to improve patient satisfaction and operational efficiency. The supervisor also supports client needs and performs additional duties aligned with business priorities.

The position coordinates registration and pre-registration work, tracks department performance and upfront collections, maintains the time and attendance system, participates in facility activities and meetings, and works in designated department areas as needed. It includes an on-call rotation that may involve days, nights, and weekends, with potential to provide staff guidance by phone or fill in during call-offs, staffing issues, or unexpected volume.

Requirements

• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.
• One to three years of job experience required.
• Associate degree or bachelor's degree.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technological improvements, including exploration, experimentation, and application.

Nice To Haves

• Two to three years of supervisory experience in a healthcare or business field is preferred.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and pre-registration work is completed daily.
• Train staff, monitor daily productivity, and communicate performance information to staff.
• Prepare and review reports on department metrics such as point-of-service collections, wait times, overtime, and productivity, on requested or established reporting schedules.
• Assign and coordinate staff schedules, rotations, time off, and call-offs in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation, providing administrative or educational guidance by telephone and filling in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits, assess performance, and provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments, promoting excellent customer service and accountability for service-oriented behavior.
• Manage assigned projects involving implementation, tracking, and process changes; report routinely to Patient Access Leadership.
• Participate in facility activities as assigned and gather assigned statistical information.
• Work in the department in designated areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility or client meetings as required to support process alignment and effective communication between clinical teams and Ensemble staff.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Quarterly and annual incentive programs
• Professional development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree