Manager, Patient Access & Pre-Access

Ensemble Health Partners • Claremore, OK

13d • Onsite

About The Position

The Manager of Patient Access plans, develops, organizes, and manages the Patient Access department and is accountable for its performance and effectiveness. The manager coaches and develops staff, implements short- and long-term plans to improve customer service and the collection of quality information, and provides subject-matter leadership in support of revenue cycle and organizational goals and regulatory compliance. The role works closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

This manager directly oversees admitting, registration, and financial services operations at acute care locations. Responsibilities include ensuring accurate patient information and registration processes, appropriate handling of physician orders and insurance information, and compliant financial-service and cash-handling procedures. The manager develops staffing plans and schedules, prepares reports, establishes departmental goals, interprets performance data, and uses it to guide decisions and improve results. The position collaborates with internal and external customers and ancillary departments, and provides staff training, education, goal-setting, and performance interventions.

This is an on-site role at Ardent - Hillcrest Claremore in Claremore, Oklahoma. The stated pay range is $63,100–$78,875, based on experience.

Requirements

• Minimum 2–3 years of management experience in the healthcare industry.
• Microsoft experience is required.
• Ability to prioritize and balance numerous priorities.
• Ability to learn and use numerous computer applications and understand information technology well enough to work with the IT department on departmental technology needs.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technological improvements, including exploration, experimentation, and application.
• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.

Nice To Haves

• Patient Access experience with managed care, insurance, or a call center is preferred.
• Bachelor’s degree or equivalent experience in Healthcare Management/Administration is preferred.

Responsibilities

• Plan, develop, organize, and manage the Patient Access department and its performance and effectiveness.
• Coach and develop staff and implement short- and long-term plans to improve customer service and the collection of quality information.
• Provide leadership and subject-matter expertise in support of revenue cycle and organizational goals and regulatory compliance.
• Work with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at the assigned facility or market.
• Directly manage admitting, registration, and financial services operations at acute care locations.
• Ensure admitting staff perform accurate MRN assignment, medical necessity and compliance checks, patient instruction, insurance information collection, physician-order processing, and customer service.
• Manage Financial Service Representatives and ensure accounting processes are followed, cash drawers are balanced, funds are deposited promptly and posted accurately, and required logs are completed and submitted.
• Develop and manage departmental staffing needs and coordinate work schedules to provide adequate daily coverage.
• Prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance, improve operations and customer satisfaction, and meet organizational financial goals.
• Collect, interpret, and communicate performance data using available tools and systems, and use the data to determine how to achieve performance goals.
• Work with internal and external customers to make decisions affecting the organization or individual patients.
• Collaborate with ancillary departments to maintain positive relationships and achieve revenue cycle goals.
• Assist in developing dyad-reporting patient access staff.
• Provide training, education, goal-setting, and performance interventions as needed.
• Perform other duties as assigned.

Benefits

• Bonus incentives
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional certification relevant to the associate’s field
• Quarterly and annual incentive programs
• Career advancement opportunities
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed