Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Bristol, TN

8d

About The Position

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. The role manages scheduling, monitors KPIs, ensures compliance with regulatory and organizational standards, coaches staff, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. The supervisor oversees onboarding, training, and ongoing staff development while supporting initiatives that improve patient satisfaction and operational efficiency. The position also provides comprehensive support for client needs and may take on additional duties aligned with business priorities.

The supervisor coordinates registration and pre-registration work, monitors department performance and upfront collections, assigns and coordinates staff schedules, conducts audits, and supports process development and implementation. The role includes an on-call rotation covering days, nights, and weekends as necessary, with possible telephone guidance or coverage for call-offs, staffing issues, or unexpected volumes. The supervisor reports to Patient Access Leadership and participates in facility activities and meetings as required.

Requirements

• CHAM (Certified Healthcare Access Management) certification.
• CRCR (Certified Revenue Cycle Representative) certification.
• Two-year associate degree or four-year bachelor’s degree.
• One to three years of job experience.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technological improvements, including exploration, experimentation, and application.

Nice To Haves

• Two to three years of supervisory experience in a healthcare or business field is preferred.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure daily registration and pre-registration work is completed.
• Train staff, monitor daily productivity, and communicate with team members.
• Provide and review reports tracking department performance, including point of service, wait times, overtime, productivity, and other requested metrics.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation covering days, nights, and weekends as necessary; provide staff with administrative and educational guidance by telephone and cover staffing gaps or unexpected volumes when needed.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits, assess performance, and provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between the clinical team and Ensemble team.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree