Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Minneapolis, MN

2d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor resolves problems in the assigned area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. The role oversees orientation and training for Patient Access staff, performs revenue cycle tasks that support compliance and excellent customer service, and assists with day-to-day operations.

The Supervisor coordinates registration and pre-registration activities, monitors department performance and productivity, manages staff scheduling and upfront collections, and supports process development, audits, training, and continual staff coaching. The position also participates in an on-call rotation that may include days, nights, and weekends, and may require providing staff guidance by telephone or filling in during call-offs, staffing issues, or unexpected volumes. The Supervisor works in designated department areas as needed, supports assigned projects, attends facility meetings, and reports routinely to Patient Access Leadership.

Requirements

• 1 to 3 years of job experience.
• Required certifications: Certified Healthcare Access Management (CHAM) and Certified Revenue Cycle Representative (CRCR).
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Advanced usage of AI and ability to manage teams using AI for process and technological improvements.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• 2–3 years of supervisory experience in healthcare or a business field.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and pre-registration tasks are completed daily.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Provide and review reports on department metrics such as point-of-service collections, wait times, overtime, and productivity, at requested intervals.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation that may include days, nights, and weekends; provide administrative or educational guidance by telephone and fill in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist in developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits and provide ongoing coaching and education to support acceptable performance.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects, including implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between the clinical team and Ensemble.
• Demonstrate advanced use of AI and manage teams using AI to support process and technology improvements, including exploration, experimentation, and application.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed