Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Minneapolis, MN

1d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor resolves problems in their area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. The role oversees staff orientation and training and performs revenue cycle tasks needed to support compliance and excellent customer service. It also assists the Patient Access Manager with day-to-day operations.

The Supervisor coordinates registration and pre-registration activities, monitors performance and productivity, tracks upfront collections, assigns staff schedules and goals, and supports process improvement. The role may participate in an on-call rotation covering days, nights, and weekends, providing guidance by phone or filling in for staffing shortages or unexpected volumes. The position also supports audits, coaching, staff evaluations, time and attendance administration, projects, facility activities, and communication with clinical teams and clients. Advanced use of AI and management of teams using AI to improve processes and technology are expected.

The position requires the Certified Healthcare Access Management (CHAM) and Certified Revenue Cycle Representative (CRCR) certifications. The posting lists 1 to 3 years of job experience and prefers an associate or bachelor's degree and 2 to 3 years of supervisory experience in healthcare or business. Starting salary is $47,400 annually; final compensation depends on experience.

Requirements

• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.
• 1 to 3 years of job experience.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and experience managing teams using AI for process and technological improvements, including exploration, experimentation, and application.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Associate degree or bachelor's degree.
• 2 to 3 years of supervisory experience in a healthcare or business field.

Responsibilities

• Coordinate registration duties performed by direct and indirect reporting employees.
• Ensure registration and pre-registration duties are completed daily.
• Train Patient Access staff and oversee orientation, education, and development.
• Monitor daily productivity and communicate with staff.
• Provide and review reports tracking department performance, including point of service, wait times, overtime, and productivity.
• Assign and coordinate staff schedules, rotations, time off, and coverage for call-offs in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation covering days, nights, and weekends as necessary, providing staff guidance by telephone and filling in when staffing issues or unexpected volumes require it.
• Assist with development of department processes and procedures.
• Conduct audits and provide continued coaching and education to support acceptable performance.
• Serve as a resource for staff and ancillary departments and promote excellent internal and external customer service.
• Manage assigned projects related to implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities and gather assigned statistical information.
• Work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required to align processes and support communication between clinical teams and the company's team.
• Use AI and manage teams using AI to explore, experiment with, and apply process and technological improvements.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications relevant to the associate's field.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed