Supervisor, Patient Access Services (South Oaks Hospital)

Northwell Health

3d•Onsite

About The Position

Supervises personnel responsible for the daily operations of Hospital access services departments and programs. Coordinates efforts among clinical personnel, case managers, administrative staff, and support staff as needed. The role oversees operations related to Hospital billing, registration, admitting, and office management, as applicable. It also supports department goals and operational quality, accuracy, and customer service.

Requirements

Associate's degree, or an equivalent combination of education and related experience.
4–6 years of relevant experience.
0–2 years of leadership or management experience.
Onsite Monday–Friday, 9 a.m.–5 p.m. at South Oaks Hospital.

Responsibilities

Promote Patient Access Services department goals by selecting, motivating, and training capable team members.
Lead assigned Patient Access team members by communicating and providing guidance toward department objectives.
Supervise day-to-day operations related to Hospital billing, registration, admitting, and office management, as applicable.
Hire, train, discipline, and evaluate staff; ensure performance appraisals are completed on time.
Analyze, recommend, implement, and monitor approved workflow changes.
Process payroll, maintain employee records and work schedules, and ensure adequate coverage.
Work with clinical personnel to obtain authorizations and contact insurance companies as needed.
Ensure compliance with regulations concerning completion and filing of death certificates and termination certificates.
Maintain daily workflow to expedite processing while ensuring quality, accuracy, and customer service.
Monitor inpatient and outpatient registrations for quality assurance.
Respond to concerns from patients, families, physicians, and staff.
Recommend procedural and system changes to improve operational quality and efficiency, and participate in process improvement projects.
Perform related duties as required.