Supervisor Patient Access Services

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

The Supervisor, Patient Access Services supervises revenue cycle activities to ensure coordinated and optimized patient access functions across multiple sites and/or service lines. These functions include accurate patient registration, insurance verification, cost estimation, patient and organizational pre-arrival preparation, financial counseling, cash collection, and revenue optimization. The supervisor oversees daily departmental activities and staff, supports compliance with applicable regulations and organizational requirements, and works to deliver effective, high-quality patient access services.

The role provides direction to staff, manages department scheduling and work assignments, supports recruitment, training, performance evaluation, budgeting, and employee development, and helps develop site procedures, policies, and goals. It also coordinates with staff, management, physicians, and other healthcare team members; serves as an escalation point for patient and provider concerns; monitors quality, cost effectiveness, efficiency, and productivity; and leads process improvement and departmental program planning. The supervisor maintains knowledge of payer requirements and patient access processes and oversees the daily operations of relevant information systems, including support for new system implementations.

Requirements

• Associate's degree or equivalent education and experience required.
• Three years of relevant experience required.
• Three years of experience in a related field, such as patient access or physician office management, required.

Nice To Haves

• Bachelor's degree or equivalent.
• Lead and/or supervisory experience.
• Experience with ICD-9/ICD-10 and CPT coding.
• Certified Healthcare Access Manager (CHAM) certification; preferred with one year.

Responsibilities

• Ensure high-quality delivery of patient access services through consistent application of policies, procedures, protocols, and standards.
• Ensure compliance with state and federal regulations, organizational policies, and accreditation and compliance requirements.
• Oversee accurate information validation, insurance eligibility and authorization, medical necessity requirements, financial estimates, and payment processing.
• Ensure timely financial, social, or other resource triage and referrals when appropriate.
• Supervise daily departmental activities and provide direction and support to staff.
• Recruit, train, manage, and evaluate department staff; create schedules; plan and assign work; and promote employee development.
• Develop and implement initiatives to improve performance and employee education.
• Assist with creating and monitoring budgets and developing site procedures and processes.
• Assist in evaluating and developing departmental policies and goals.
• Maintain effective working relationships and coordinate with staff, management, physicians, and other healthcare team members.
• Address and resolve patient and provider concerns as an escalation point.
• Maintain a work environment that supports communication, collaboration, team building, and professionalism.
• Monitor quality, cost effectiveness, efficiency, and productivity using existing or newly developed reporting tools, and ensure productivity quotas are met.
• Engage in quality and process improvement activities and implement new strategies and processes.
• Maintain advanced knowledge of payer requirements, medical insurance, and Patient Access Services processes, and keep current with industry trends and best practices.
• Act as a consultant to administrative support staff and healthcare team members and represent Patient Access in organizational or industry work efforts.
• Coordinate departmental program planning, implementation, and evaluation.
• Report the status of areas of responsibility to the manager.
• Oversee daily operations of information systems used in areas of responsibility and assist with new software or system implementation.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree