Supervisor of Patient Access Services

Beaufort Memorial Hospital•Beaufort, SC

About The Position

The Supervisor of Patient Access is responsible for the efficient operation of assigned registration areas, including staffing, maintaining departmental and hospital policies and procedures, and monitoring compliance with regulations governing patient access. The Supervisor may assist in other areas as needed and as directed by the Patient Access Manager and Revenue Cycle Director. The role works closely with Patient Financial Services, Health Information Systems, clinical departments, and physician offices. The Supervisor also routinely performs hands-on patient access and kiosk and lobby concierge functions. They help ensure staff members are professional and courteous with patients and efficient in patient throughput processes. The Supervisor is responsible for patient access complaints, point-of-service collections, and quality scores and errors in assigned areas, and participates in corrective actions involving team members.

Requirements

High school graduation or equivalent is preferred.
A minimum of one year of hospital experience in an Admissions or Registration Department.

Nice To Haves

A college degree in a business field is preferred.
Management experience is preferred.
Advanced certifications are preferred, including CRCA, CRC, CHFP, CCS, or CPCH.
An MBA is preferred.

Responsibilities

Oversee the efficient operation of assigned registration areas.
Staff assigned registration areas.
Maintain department and hospital policies and procedures.
Monitor compliance with regulations governing patient access.
Assist in other areas as needed and as directed by the Patient Access Manager and Revenue Cycle Director.
Work closely with Patient Financial Services, Health Information Systems, clinical departments, and physician offices.
Perform hands-on patient access and kiosk and lobby concierge functions routinely.
Ensure staff are professional and courteous with patients and efficient in throughput processes.
Address patient access complaints.
Oversee point-of-service collections and quality scores and errors in assigned areas.
Participate in corrective actions involving team members.