Supervisor Patient Access Services

Corewell Health • Grand Rapids, MI

4d • Onsite

About The Position

The Supervisor, Patient Access Services supervises revenue cycle activities to ensure coordinated and optimized patient access functions across multiple sites and/or service lines. These functions include accurate patient registration, insurance verification, cost estimation, patient and organizational pre-arrival preparation, financial counseling, cash collection, and revenue optimization. The role oversees daily service delivery, staff, processes, and information systems while ensuring compliance with applicable regulations, organizational policies, and accreditation requirements.

The supervisor supports staff effectiveness and development, monitors service quality and productivity, resolves patient and provider concerns, and promotes coordination across the healthcare team. The position also contributes to budgeting, policy and process development, quality improvement, program planning, reporting, and implementation of new strategies and systems.

Requirements

• Associate's degree or equivalent education and experience.
• Three years of relevant experience.
• Three years of experience in a related field, such as patient access or physician office management.

Nice To Haves

• Bachelor's degree or equivalent.
• Lead and/or supervisory experience.
• Experience with ICD-9/ICD-10 and CPT coding.
• CRT-Healthcare Access Manager, Certified, with one year.

Responsibilities

• Ensure high-quality patient access services through consistent application of policies, procedures, protocols, and standards, in accordance with regulations and compliance requirements.
• Ensure accurate patient information validation, insurance eligibility, authorization and medical necessity checks, financial estimates, and payment processing.
• Ensure timely triage and referrals to appropriate financial, social, or other organizational resources.
• Supervise daily departmental activities and provide direction and support to staff.
• Recruit, train, manage, evaluate, schedule, and develop department staff; plan and assign work and administer employee education and development programs.
• Develop and implement initiatives to improve performance, and assist with department budget development and monitoring.
• Assist in evaluating and developing departmental policies, goals, site procedures, and processes.
• Build effective working relationships and communicate with staff, management, physicians, and other healthcare team members to coordinate services.
• Promote strong patient and provider experiences, serve as an escalation point, and resolve concerns constructively and promptly.
• Create and maintain a work environment that supports communication, collaboration, team building, and professionalism.
• Monitor quality, cost effectiveness, efficiency, and productivity using existing reporting tools and developing new tools as needed; establish and meet productivity quotas.
• Participate in process and quality improvement activities and implement new strategies and processes.
• Maintain knowledge of payer requirements, medical insurance, patient access processes, professional best practices, and industry trends.
• Consult with administrative support staff and healthcare team members; represent Patient Access in organizational or industry work efforts.
• Coordinate departmental program planning, implementation, and evaluation, and report the status of the area of responsibility to the manager.
• Oversee daily operations of information systems used in areas of responsibility and assist with new software or system implementation.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree