Supervisor, Patient Access Services (South Oaks Hospital)

Northwell•Amityville, NY

4d•$66,300 - $108,311•Onsite

About The Position

The Supervisor, Patient Access Services supervises personnel responsible for the daily operations of Hospital access services departments and programs. The role coordinates efforts among clinical personnel, case managers, and administrative and support staff as needed. It oversees areas including billing, registration, admitting, and office management, as applicable, while maintaining workflow, quality, accuracy, and customer service.

Requirements

Associate's degree or an equivalent combination of education and related experience.
4–6 years of relevant experience.
0–2 years of leadership or management experience.

Responsibilities

Promote Patient Access Services department goals by selecting, motivating, and training capable team members.
Lead assigned Patient Access team members by communicating and providing guidance toward department objectives.
Supervise day-to-day department operations related to Hospital billing, registration, admitting, and office management, as applicable.
Supervise, hire, train, discipline, and evaluate staff, and ensure performance appraisals are completed on time.
Analyze, recommend, implement, and monitor approved workflow changes.
Process payroll and maintain employee records and work schedules while ensuring adequate coverage.
Work with clinical personnel to obtain authorizations and contact insurance companies as needed.
Ensure compliance with regulations governing completion and filing of death certificates and termination certificates.
Maintain daily workflow to expedite processing while ensuring quality, accuracy, and customer service.
Monitor inpatient and outpatient registrations for quality assurance.
Respond to concerns from patients, families, physicians, and staff.
Recommend procedural and system changes to improve operational quality and efficiency, and participate in process improvement projects.
Perform related duties as required.