Patient Access Supervisor

Conifer Health Solutions

3d

About The Position

The Patient Access Supervisor provides guidance, mentoring, and training to new and existing Patient Access staff and helps ensure accounts are handled properly. The role supports daily operations, assists with escalated issues, contributes to planning across registration areas, monitors activity and performance metrics, and performs Patient Access functions as needed. As part of the management team, the supervisor helps ensure operational goals are met and carries out supervisory responsibilities in accordance with department and hospital policies and applicable laws.

The position requires a high school diploma or equivalent and at least four years of experience in a medical facility, health insurance, or a related area. Five or more years of Patient Access experience and two or more years in a supervisory or lead role are preferred. A college degree is preferred. The role is based in a hospital work environment, requires working in a sitting position, and may require availability for hours and days determined by departmental or system needs, as well as on-call availability.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in a medical facility, health insurance, or related area.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in a health care information system.
• Clear understanding of revenue cycle management and regulatory agencies.
• Ability to receive and communicate detailed information orally and in writing.
• Ability to work in a sitting position.
• Must be available to work hours and days as needed based on departmental or system demands.
• Must be available for on-call work as needed.
• Must obtain and provide confirmation of required vaccinations and screenings before employment starts, as applicable and permitted by law.

Nice To Haves

• College degree, preferably a 2- or 4-year degree in Business, Accounting, Medical Administration, or a related area.
• At least 5 years of experience in Patient Access.
• At least 2 years in a supervisory or lead role.

Responsibilities

• Provide daily support, mentoring, and training to new hires and existing Patient Access staff.
• Assist in managing escalated issues as needed.
• Assist with short- and long-range planning recommendations for registration process areas, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics.
• Maintain positive customer service and assist staff in resolving issues.
• Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies.
• Assist in developing and implementing policies according to hospital and corporate guidelines.
• Monitor daily activity and complete performance and metric reports, such as financial clearance reports.
• Complete special projects and reporting when assigned.
• Perform Patient Access functions as needed.
• Work as part of the management team to help ensure operational goals are met.
• Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off, including vacation and sick leave; a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED