Supervisor, Patient Access - Sleep Center - Full Time - Bascom Palmer Eye Institute Miami, FL

University of Miami•Miami, FL

1d•Onsite

About The Position

The Supervisor, Patient Access oversees and supervises the day-to-day business and clinical support operations of the assigned Sleep Center location and Tier 1 team. The role supports smooth patient flow by coordinating front-end revenue-cycle and clinic-support operations across University of Miami Health System hospital and practice-based locations. The supervisor anticipates patient volume, monitors patient flow and staff productivity, and helps ensure a pleasant, organized atmosphere for patients, customers, visitors, and staff of all ages and backgrounds, including people with physical disabilities. The supervisor trains and supports registration staff, ensures adherence to policies and procedures, monitors performance and business controls, and works to improve registration efficiency and key performance indicators. Duties may vary according to departmental needs, and other consistent duties may be assigned.

Requirements

High school diploma or equivalent/relevant experience, certification, or license.
At least 4 years of relevant experience.
Ability to set performance goals, provide feedback, conduct evaluations, and delegate tasks effectively.
Ability to provide employee training and motivation to enhance skills.
Ability to build and maintain a cohesive, productive team and positive working relationships, and collaborate with others.
Proficiency with office software, technology, and relevant computer applications.
Strong verbal and written communication skills.

Responsibilities

Obtain, confirm, and enter demographic, financial, and clinical information needed for financial clearance of scheduled patient accounts.
Orient, train, evaluate, and monitor registration staff using positive reinforcement and recognition.
Ensure staff adhere to established policies and procedures.
Assist with planning, organizing, and scheduling to accommodate expected daily volumes.
Communicate patient-flow issues to appropriate managing staff.
Verify and update patient demographic and insurance information as necessary.
Explain treatment consent, financial liability, and HIPAA to patients.
Initiate performance-management processes to address ongoing performance issues.
Make efforts to collect outstanding patient account balances, run end-of-day reports, account for collected funds accurately, and deposit funds.
Identify and recommend process changes to improve registration performance and efficiency.
Establish and continually assess internal controls and compliance with University policies and procedures.
Ensure employees are trained on functional controls and University policies and procedures.
Monitor staff compliance with key business initiatives and motivate the team to meet key performance indicators, including patient satisfaction, copay and previous-balance collections, registration processing time, and denials.
Maintain collaborative working relationships with healthcare team members.
Follow University and unit-level policies and procedures and safeguard University assets.