Supervisor, Patient Access - Sleep Center - Full Time - Bascom Palmer Eye Institute Miami, FL

University of Miami•Miami, FL

2d•Onsite

About The Position

The Supervisor, Patient Access oversees and supervises the day-to-day business and clinical support operations of an assigned location and Tier 1 team. The role supports patient flow by managing front-end revenue cycle and clinic support operations across University of Miami Health System hospital and practice-based locations. The supervisor anticipates patient volumes, monitors patient flow and staff productivity, and helps ensure a pleasant, organized atmosphere for patients, customers, visitors, and staff. The position also guides registration staff, ensures adherence to policies and procedures, supports financial clearance and account collection processes, monitors performance and compliance, and identifies opportunities to improve registration efficiency. This core job profile may be expanded to include other responsibilities as necessary, and specific duties may vary according to departmental needs.

Requirements

High school diploma or equivalent/relevant experience, certification, or license.
At least 4 years of relevant experience.
Ability to set performance goals, provide feedback, conduct evaluations, and delegate tasks effectively.
Ability to provide employee training and motivation to enhance skills.
Ability to create and maintain a cohesive, productive team environment, build positive working relationships, and collaborate with others.
Proficiency with office software, technology, and relevant computer applications.
Strong verbal and written communication skills.

Responsibilities

Obtain, confirm, and enter demographic, financial, and clinical information needed for financial clearance of scheduled patient accounts.
Orient, train, evaluate, and monitor registration staff using positive reinforcement and recognition.
Ensure staff adhere to established policies and procedures.
Assist with planning, organizing, and scheduling to accommodate expected daily volumes.
Communicate patient-flow issues to appropriate managing staff.
Verify and update patient demographic and insurance information as necessary.
Explain consent for treatment, financial liability, and HIPAA to patients.
Initiate performance-management processes to address ongoing performance issues.
Make efforts to collect outstanding patient account balances; run end-of-day reports; ensure accurate accounting of collected funds; and deposit funds.
Identify and recommend process changes to improve registration performance and efficiency.
Assess internal controls and compliance with University policies and procedures, and ensure employees are trained on applicable controls and policies.
Monitor staff compliance with key business initiatives and motivate the team to achieve performance indicators, including patient satisfaction, co-pay and previous-balance collections, registration processing time, and denials.
Maintain harmonious and collaborative working relationships with healthcare team members.
Follow University and unit-level policies and procedures and safeguard University assets.