Patient Access Supervisor

Conifer Health Solutions

About The Position

The Patient Access Supervisor provides guidance, mentoring, and training to new and existing Patient Access staff, supports resolution of escalated issues, and helps ensure the group meets operational goals. The role contributes to short- and long-range planning for registration processes across Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics. It monitors daily activity and performance metrics, including financial clearance reports, and performs Patient Access functions and special projects as needed. The position carries out supervisory responsibilities for Patient Access Representatives I–IV, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The supervisor enforces departmental and hospital policies and procedures and may assist with developing and implementing new policies under hospital and corporate guidelines. The work takes place in a hospital environment. The employee must be able to work in a sitting position and be available to work hours and days as departmental or system demands require, including on-call duties as needed. Conifer requires applicable, legally permitted vaccinations and screenings before employment begins.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a medical facility, health insurance, or a related area.
Excellent interpersonal and organizational skills.
Demonstrated leadership abilities.
Thorough knowledge of healthcare information systems.
Clear understanding of revenue cycle management and regulatory agencies.
Ability to receive and express detailed information through oral and written communications.
Ability to work in a sitting position.
Availability to work hours and days as needed based on departmental or system demands, and to be on call as needed.
Obtain and provide confirmation of applicable required vaccinations and screenings before employment, as permitted by law.

Nice To Haves

College degree, preferably a 2- or 4-year degree in Business, Accounting, Medical Administration, or a related area.
At least 5 years of experience in Patient Access.
At least 2 years in a supervisory or lead role.

Responsibilities

Provide daily support, mentoring, and training to new and existing Patient Access staff.
Assist with managing escalated issues.
Assist in preparing short- and long-range planning recommendations for registration process areas, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics.
Maintain positive customer service and help staff resolve issues.
Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies.
Assist in developing and implementing policies in accordance with hospital and corporate guidelines.
Monitor daily activity and complete performance and metric reports, including financial clearance reports.
Perform special projects and reporting when assigned.
Perform Patient Access functions as needed.
Work as part of the management team to ensure operational goals are met.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.