Supervisor Patient Access

Cooper University Hospital • Camden, NJ

4d

About The Position

The Supervisor Patient Access supervises and supports patient access operations across the Emergency Department, Diagnostic Centers, Patient Access Service Center, hospital-based registration areas, and Urgent Care Center support. Responsibilities span financial counseling and collection, insurance verification and eligibility, patient information, physician credentialing verification, pre-encounter registration, benefit verification, and insurance pre-certification or authorization for applicable inpatient and outpatient surgeries, procedures, treatments, and radiology studies.

The role manages, plans, and coordinates daily activities and business functions, including staffing, staff assignments, special projects, staff development and training, and purchasing. It also ensures accurate identification of managed care plans and network eligibility, as well as billing compliance with contractual and regulatory requirements.

Requirements

• At least 3 years of experience in healthcare revenue cycle, emergency room, hospital admissions, or a high-volume physician office.
• Working knowledge of insurance benefits, authorization requirements, and billing codes.
• Prior supervisory experience.
• High school diploma.
• Strong communication, organizational, and interpersonal skills.
• Detail-oriented, with the ability to multitask using multiple information systems.
• Basic knowledge of medical terminology and diagnostic and procedural codes.

Nice To Haves

• Some college.

Responsibilities

• Supervise and support patient access functions across the Emergency Department, Diagnostic Centers, Patient Access Service Center, hospital-based registration areas, and Urgent Care Center support.
• Oversee financial counseling, copay and financial collection, insurance verification, patient information, physician credentialing verification, pre-encounter registration, insurance eligibility, and benefit verification.
• Oversee insurance pre-certification and authorization for applicable inpatient and outpatient surgeries, procedures, treatments, and radiology studies.
• Manage, plan, and coordinate daily activities and business functions.
• Coordinate staffing and staff assignments.
• Manage special projects, staff development and training, and purchasing.
• Ensure accurate identification of managed care plans and network eligibility.
• Ensure billing compliance with contractual and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED