Supervisor, Patient Access, Full Time, Days (8a-4p), Atlantic Health Morristown Medical Center

Atlantic Health System•Morristown, NJ

About The Position

The Supervisor, Patient Access is responsible for coordinating and supervising Registration and Emergency Department operations and coordinating and scheduling staff across multiple areas. The supervisor develops and enforces policies and procedures, monitors the accuracy of registration and scheduling data, and ensures that patient experience protocols are followed. The role also monitors in-basket pools, resolves issues in registration and billing work queues, and manages department training and work coordination. The supervisor ensures daily registrations are accurate and complete, staffing is adequate across Patient Access areas, and patients receive high-quality service. Responsibilities include staff education, guidance, policy implementation, hiring, and performance feedback and coaching. The position is based at Atlantic Health Morristown Medical Center and is full time, working days from 8 a.m. to 4 p.m.

Requirements

Bachelor's degree in business or healthcare administration.
At least 3 years of experience in healthcare revenue cycle or clinic operations.
At least 1 year of related experience in a leadership role.

Nice To Haves

Master's degree in business or healthcare administration.
At least 5 years of experience in healthcare revenue cycle or clinic operations.
At least 2 years of related experience in a leadership role.

Responsibilities

Ensure the accuracy and completeness of daily registrations.
Maintain adequate staffing and coverage in all Patient Access areas.
Ensure patients receive a high level of quality service.
Provide continuing education and training for staff.
Offer employees guidance related to Point-of-Service collective activity.
Develop, recommend, and implement departmental policies and procedures.
Interview candidates and make hiring decisions to maintain adequate staffing.
Provide timely performance improvement feedback and coaching.
Coordinate and supervise Registration and Emergency Department operations, including coordinating and scheduling staff across multiple areas.
Monitor registration and scheduling data for accuracy and ensure patient experience protocols are followed.
Monitor in-basket pools and clear issues in registration and billing work queues.
Manage the department's overall training and coordination of work.
Perform other related duties as assigned.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability coverage, with options to supplement.
403(b) retirement plan with employer match and additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement support, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee Assistance Program (EAP).
Fertility benefits and Healthy Pregnancy Program.
Flexible spending and commuter accounts.
Pet, home and auto, identity theft, and legal insurance.