Unit Associate, Full Time, Days, 8a-4p, Hospice- Palliative Care, Atlantic Health Morristown Medical Centre

Atlantic Health System • Morristown, NJ

2d • Onsite

About The Position

The Unit Associate (UA) is responsible for performing a variety of clerical and non-clinical tasks to support the efficient operation of the unit. This role acts as a liaison between nursing staff and other departments, manages patient records, troubleshoots hospital information systems, and ensures a safe and comfortable unit environment. The UA also plays a role in business continuity planning and professional development.

Requirements

• HS Diploma or equivalent.
• Minimum 6 months of steady work history.

Nice To Haves

• Six months of health care work experience.
• Knowledge of and familiarity with hospital equipment, supplies and procedures.
• Ability to identify clinical and environmental emergency/urgent situations and to follow established procedures.
• Highly effective interpersonal communication skills to interface with inter-professional staff, and families/patients via phone.

Responsibilities

• Answers phones promptly and politely, directing calls and greeting visitors, patients, and staff.
• Answers call lights promptly and delegates requests to appropriate staff using approved communication devices.
• Acts as a liaison between Nursing, Bed Management, Patient Access, Environmental Services, and Transport for patient placement and flow.
• Demonstrates computer system competency for unit/floor admissions, transfers, and discharges.
• Removes discharged patients from the system within fifteen minutes or less.
• Maintains positive working relationships with ancillary/support departments for scheduling of services.
• Obtains patient supplies, results, and medical records as appropriate.
• Conducts patient rounds.
• Maintains patient records and facilitates patient education.
• Prints patient labels and wristbands.
• Organizes paper patient records for HIM scanning and provides document scanning as needed.
• Assists with admission packets, discharge/transfer paperwork, and documentation.
• Assigns patient education (Aceso UPCARE) as directed by clinicians.
• Coordinates distribution of patient itineraries.
• Assists with enrolling patients in the patient portal.
• Serves as a resource for hospital information systems and devices, troubleshooting computer problems.
• Identifies, reports, and tracks problems with hospital information systems/devices.
• Provides training support to nursing staff for non-clinical computer system functions.
• Participates in the training of new unit associates.
• Ensures competency with Business Continuity Access (BCA) procedures, including daily checks, form maintenance, and participation in drills.
• Assists clinical staff with BCA education and implementation during downtime.
• Assists with back entry of orders after downtime.
• Monitors unit/floor environment for cleanliness, safety, and patient/staff comfort.
• Keeps work station organized and uncluttered.
• Reports and follows up on cleaning needs, leaks, temperature adjustments, and safety concerns.
• Attends Unit associate meetings and/or receives updates.
• Reviews UA website, unit UA emails/notices.
• Follows all OSHA, Joint Commission, Dept. of Health, HIPAA, and hospital/system policies.
• Performs payroll and API scheduling duties as applicable.
• Participates in unit-based rounding/audits, staff meetings, unit specific workflows, and customer service initiatives.
• Safely transports specimens and returns equipment to appropriate departments.
• Observes and maintains isolation precautions.
• Follows hand washing protocol.
• Maintains a clean and clutter-free work environment.
• Uses and stores equipment properly.
• Works in a fast-paced environment with positive customer service skills.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED