Supervisor, Patient Access - Revenue Cycle

UPMC•Pittsburgh, PA

1d•Onsite

About The Position

UPMC is hiring a full-time Supervisor to lead Patient Access staff at UPMC Passavant McCandless Hospital and assist with support at Passavant Cranberry. The position primarily works evenings, Monday through Friday, from 12:00 p.m. to 8:30 p.m. However, all shifts—including daylight, evening, and overnight—and all days, including weekdays, weekends, and holidays, may be required as needed to maintain staffing levels. The Supervisor performs a variety of functions based on departmental needs, including technical support, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education, and associate supervision. The role ensures that methodologies, policies, and procedures are deployed to maintain high quality standards and extraordinary customer service. The Supervisor demonstrates UPMC’s philosophies and core values in performing the job.

Requirements

Bachelor’s degree in healthcare administration, finance, or a related field and one year of healthcare billing, registration, or patient business services experience; or a high school diploma or equivalent and three years of healthcare billing, registration, or patient business services experience; or an equivalent combination of education and experience.
Strong interpersonal and communication skills.
Ability to effectively problem-solve and make independent decisions.
Knowledge of insurance pre-certification/pre-authorization, managed care, Medicare/Medicaid, and commercial insurance plans.
Prior experience working with personal computers and various office equipment.
ACT 34 clearance.

Responsibilities

Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.
Oversee 24/7 on-site Arrival staff operations, including weekends and holidays, and provide on-call coverage and coverage for vacant shifts, call-offs, and absences.
Complete department schedules and weekly time and attendance, and monitor PTO requests to ensure staffing coverage.
Manage overtime within budgetary requirements.
Participate in new associate meet-and-greets and interviews, working with Talent Acquisition to finalize hiring.
Collaborate with the manager and use other resources regarding personal issues or situations that have a real or potential impact on the department or institution.
Develop and update work-specific procedural and policy documentation.
Follow up on customer complaints and issues, ensuring problem resolution and corrective action for long-term solutions.
Encourage associate growth and development.
Serve as a coach, mentor, team builder, and facilitator.
Provide on-call support to staff for problems or staffing concerns.
Serve as a resource for technical and operational questions and liaise with clinical and non-clinical departments to ensure high standards of data integrity.
Identify problems, define alternatives, and recommend practical, efficient solutions.
Participate in assigned committees, special projects, and work groups as directed by department management.
Represent the department in the manager’s absence and make effective decisions within delegated authority.
Train new associates and provide ongoing education and communication to staff.
Review uLearn requirements to ensure 100% compliance.
Evaluate staff for compliance with departmental competencies and arrange additional training as needed.
Support UPMC core values and guiding principles, follow departmental policies, procedures, and goals, and demonstrate dignity and respect in daily interactions by using and modeling AIDET + Promise.