Revenue Cycle Patient Access Representative I

Saint Francis Health System•Indianapolis, IN

1d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by registering patients before scheduled procedures and admissions and for direct admissions, using a workstation or bedside Workstation on Wheels (WOW). The representative obtains and provides accurate legal and compliance forms, verifies registration information, and ensures patient records are complete and accurate before billing. The role provides excellent customer service and serves as the primary liaison between patients and the facility, keeping patients informed and collaborating with clinical and service departments to support patient care and a smooth transition through the facility. The representative explains patient financial liability, connects patients with financial programs or collects payment when appropriate, and escalates financial concerns to the appropriate department. The role also assists patients, families, and visitors with wayfinding and manages assigned workqueues between registrations. This is a part-time evening position at Saint Francis South ER, scheduled Saturdays and Sundays from 3 p.m. to 11 p.m. Weekday day-shift training is required. The listing also identifies Admitting - Yale Campus in Tulsa, Oklahoma.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Excellent written and verbal communication skills, presenting information clearly and concisely.
Effective interpersonal and customer-service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills and the ability to organize and prioritize work with attention to detail.
Ability to work effectively in a team and hospital environment.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least 2 years of customer-service experience or 1 year of related experience in the health insurance field.
Experience in hospital precertification and benefit/eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in applicable hospital-based areas.
Collect or verify demographic and insurance information accurately.
Verify insurance coverage and ensure information is accurately represented on patient accounts.
Complete required registration-system documentation in accordance with departmental standards and location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce required registration paperwork for distribution to appropriate departments.
Maintain current knowledge of registration-system operations, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide excellent customer service, keep patients informed, and act as the primary liaison between patients and the facility.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions through the facility.
Explain patient financial liability, connect patients with financial programs or collect payment when appropriate, and escalate financial concerns as necessary.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to meet their needs.
Work assigned workqueues between patient registrations, including reviewing and updating patient information, handling follow-up actions, and resolving items promptly.