Revenue Cycle Patient Access Representative I

Saint Francis Health System•Vinita, OK

4d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing patient registrations before scheduled procedures and admissions, as well as direct admissions, using a workstation or bedside WOW (Workstation on Wheels). The representative obtains and provides accurate legal and compliance forms, delivers excellent customer service, and serves as the primary liaison between patients and the facility, keeping patients informed. The role explains patient financial liability, connects patients with financial programs when appropriate, collects payments in alignment with patient needs, and escalates financial concerns to the appropriate department. The position registers patients for scheduled and unscheduled inpatient and outpatient services, verifies demographic and insurance information, completes required registration documentation, and ensures registration data is accurate and complete before billing. It also supports patients, families, and visitors with wayfinding; coordinates with clinical and service departments and volunteers; and works assigned registration-related workqueues during downtime. This is an ECB-status position requiring a minimum number of worked hours per month as needed by the department, with limited benefit offerings. The schedule is variable, with variable days and hours. The position is located at the Admitting department at the Vinita Campus in Vinita, Oklahoma.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills.
Ability to work effectively in a team and hospital environment.
Ability to organize and prioritize work and attention to detail.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least 2 years of customer service experience or 1 year of related experience in the health insurance field.
Experience in hospital precertification and benefit/eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled inpatient and outpatient services in applicable hospital-based areas.
Collect or verify demographic and insurance information accurately.
Verify insurance coverage and ensure information is accurately represented on patient accounts.
Complete required documentation in the registration system in accordance with departmental standards and location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce registration paperwork for distribution to appropriate departments.
Maintain current knowledge of registration system operations, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide excellent customer service, act as the primary liaison between patients and the facility, and keep patients informed.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions through the facility.
Explain patient financial liability; connect patients with financial programs or collect payment when appropriate and aligned with patient needs.
Escalate patient financial concerns to the appropriate department.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to meet their needs.
Manage assigned workqueues during downtime between registrations, including reviewing and updating patient information, completing follow-up actions, and resolving workqueue items in a timely manner.