Revenue Cycle Patient Access Representative I

Saint Francis Health System

1d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing patient registrations before scheduled procedures and admissions, as well as direct admissions, using a workstation or bedside Workstation on Wheels. The representative obtains and provides accurate legal and compliance forms and serves as the primary liaison between patients and the facility, keeping patients informed and delivering excellent customer service. The role explains patient financial liability, directs patients to financial programs or collects payment when appropriate, and escalates financial concerns to the appropriate department. It also supports accurate patient accounts and billing by collecting or verifying demographic and insurance information, completing registration documentation, and maintaining accurate and complete registration data. The representative assists patients, families, and visitors with wayfinding and manages assigned workqueue tasks between registrations. This is a full-time, day-shift position at the Yale Campus in Tulsa, Oklahoma. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with Saturday call required three times every six months.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Clear and concise written and verbal communication skills.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills and ability to prioritize work and attend to detail.
Ability to work effectively in a team and hospital environment.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least two years of customer service experience or one year of related experience in the health insurance field.
Experience in hospital precertification and benefit or eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled inpatient and outpatient services in applicable hospital-based areas.
Collect or verify demographic and insurance information accurately.
Verify insurance coverage and ensure patient account information is represented accurately.
Complete required documentation in the registration system in accordance with departmental standards and location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce registration paperwork for distribution to appropriate departments.
Maintain current knowledge of registration system operations, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide excellent customer service, act as the primary liaison between patients and the facility, and keep patients informed.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions through the facility.
Explain patient financial liability; direct patients to financial programs or collect payment when appropriate.
Escalate patient financial concerns to the appropriate department.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to meet their needs.
Work assigned workqueues between patient registrations, including reviewing and updating patient information, completing follow-up actions, and resolving items promptly.